Refund & cancellation policy

Draft for review — not yet reviewed by an attorney. Bracketed items require completion.

Proposed policy — pending owner approval.

Before work starts

If you cancel before we begin modeling, you receive a full refund.

After work starts

Once modeling has begun, refunds are prorated based on work completed. Completed reports are non-refundable, but included revisions remain available.

Rush fees

If we miss a paid rush deadline for reasons within our control, the rush fee is refunded.

How to request

Email [email protected] with your order reference. Approved refunds are returned to the original payment method via Stripe.